Stop answering “where is my order?” all day 📦 The E-commerce AI Agent Kit is a set of n8n workflows that handles repetitive support questions for Shopify stores and hands the hard ones to a person.
What it does
- 📦 Order tracking: finds the order (order number + email) and replies with real tracking info
- ↩️ Returns & refunds: checks your return rules and explains the next steps
- 💬 FAQ: answers only from your own knowledge base, and says when it doesn’t know
- 🙋 Human handoff: angry, legal or sensitive cases create a ticket with the full conversation, and the bot stays quiet
- 🧭 Unified agent: understands what the customer wants and routes it
What’s inside (ZIP)
- 5 importable n8n workflows
- Editable knowledge base (fictional example)
- 14-page setup guide + 8 documentation files
- Full source code and test report
Built with guardrails
- Order replies are built from store data by code, not written by AI
- No workflow can refund, cancel or edit an order
- If Gemini is down, fixed rules keep it working
- API keys stay in n8n Credentials
⚠️ Please read before buying
Tested: demo mode with fictional orders, on self-hosted n8n 2.25.7 with real Google Gemini (44 unit tests, 29 end-to-end scenarios).
Not yet tested: a live Shopify store. The Shopify connection is included, but you should test it with your own orders before customers use it. Also untested: n8n Cloud and real Slack notifications.
You need: n8n, a Google Gemini API key, and comfort following technical setup steps (about 20 minutes for demo mode). This is a webhook-based kit: it doesn’t include a chat widget, so you connect it to your own chat or helpdesk tool.
By DRAGANOV, written by Zakaria Bagaj. Not affiliated with or endorsed by Shopify, n8n or Google. Digital download, all sales final.
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